Terms of service

Painted Memories is a small start-up business run by two artists in the UK, trading as a partnership. In these terms, "we", "us" and "our" mean Painted Memories.

5 Brayford Square, London, E1 0SG Email: info@paintedmemories.co.uk

If you need anything, email is the best way to reach us. Please don't post anything to this address.

You'll need to be 18 or over to place an order. Please make sure your contact and delivery details are correct, so your artwork reaches you safely.

Our Expressive style is based on our own paintings, and our Classic style is inspired by traditional oil portraiture. We use AI to paint your photo in the style you choose. Your preview is watermarked to protect our work, and your finished artwork will match it, without the watermark and at a higher resolution. We check every order ourselves, before it's printed.

AI interprets your photo, so it may change small details such as backgrounds, clothing or proportions. That's part of what makes each piece unique, but do take a good look at your preview before you buy. If you'd like something small changed, email us straight after ordering and we'll make sure it's just right.

Colours can look slightly different on screen and in print, depending on your device and lighting. This is normal and isn't a fault.

Your photos stay yours. When you upload them, you're letting us use them only to create your artwork, make and deliver your order, and help you if you get in touch. Our privacy policy explains how we look after them and when we delete them.

Before you upload a photo, please check that:

• you took it, or have permission to use it
• everyone who can be identified in it is happy for it to be used (for a child, that you're their parent or guardian, or have their permission)
• it doesn't include anything illegal, offensive or sexually explicit, or anything that could harm a child

If a photo doesn't meet these rules, we may not be able to complete the order. If that happens after you've paid, we'll give you a full refund.

Once you've paid, your artwork is yours to enjoy. You can hang it, print copies for yourself, share it online and give it as a gift.

Please don't sell it, license it, or make products from it to sell. Our styles, prompts, website and brand remain ours.

Before you pay, please check your artwork, size, format and delivery details. All prices are in £ GBP, and delivery within the UK is free.

Payments are handled securely by Stripe. Your order is confirmed once your payment goes through and we've sent you a confirmation email.

Our prices may change from time to time, but the price you paid for your order won't. If for any reason we can't complete your order, we'll let you know and give you a full refund.

Please check your size, format and delivery address carefully before you order.

We start preparing your artwork as soon as you order, so we can't make changes or offer a refund if you change your mind. Because every piece is made just for you, the usual 14-day right to change your mind doesn't apply. This doesn't affect your rights if your order is faulty, damaged or doesn't arrive.

We currently deliver within the UK, and we're hoping to offer delivery to more countries in the future. Prints and canvases are printed and delivered within 8 working days.

If your order is late, lost or arrives damaged, please email us. We'll sort it out with our printer and courier, so you don't have to.

Every order comes with a high-resolution digital file, which we'll email to you, within 1 to 2 working days.

At checkout, you'll be asked to confirm you'd like your file straight away. This means you can't cancel for a change of mind once we've sent it. If your file doesn't work or isn't what you approved, email us and we'll put it right.

For prints and canvases, we keep your file for 2 weeks after delivery. For digital-only orders, we keep it for 2 weeks after payment, in case we need to reprint it or there's a problem with your email. After that we delete it, so please save it somewhere safe.

We always do our best, but if we break these terms or don't take reasonable care, we're responsible for any loss you suffer that was a foreseeable result. We're not responsible for losses we couldn't reasonably have expected.

We don't limit our responsibility for anything the law says we can't, including death or injury caused by our negligence, fraud, or your rights as a consumer.

We work with other companies, such as our printer and courier, but we're still responsible to you for your order.

We ask that you don't try to get around our free preview limit, copy our prompts or technology, overload our website, or use it for anything unlawful. We may limit access for anyone who does.

If you're unhappy with anything, please email us and we'll do our best to put it right. We typically reply within 1 working day. Contacting us doesn't stop you using any other route the law gives you.

We may update these terms from time to time, and we'll change the date at the top when we do. Any order you've already placed stays under the terms that applied when you placed it.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.